At Flower Shoppe, customer satisfaction is our top priority. Please read our Cancellation & Refund policy carefully before placing an order.

Order Cancellation

Orders can be cancelled within 2 hours of placement, provided the order has not yet been dispatched or prepared. To cancel an order, please contact us immediately at support@simpleecommerce.fv7ebxn6pt-xr4k82pdq4gn.p.temp-site.link or call our customer support number with your order ID. Cancellations requested after 2 hours or once the order is in preparation/dispatch cannot be processed.

Refund Policy

Refunds are applicable in the following cases: (1) The order was cancelled within the allowed time window. (2) The product delivered was damaged, defective, or significantly different from what was ordered. (3) The order was not delivered due to reasons on our end. Refunds will be processed within 5-7 business days to the original payment method.

Non-Refundable Cases

Refunds will NOT be issued in the following situations: The customer provided an incorrect delivery address. The recipient was unavailable at the time of delivery and the order was returned. The order was a perishable item and was delivered as described. Cancellation was requested after the allowed 2-hour window.

How to Request a Refund

To request a refund, please email us at support@simpleecommerce.fv7ebxn6pt-xr4k82pdq4gn.p.temp-site.link with your order ID, a brief description of the issue, and supporting photos (if applicable). Our team will review your request and respond within 2 business days. Approved refunds will be credited to your original payment method within 5-7 business days.